OVERDUE ATF and/or PPL Renewal - POOR SERVICE FROM SACAA MUST CHANGE

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Re: OVERDUE ATF and/or PPL Renewal - POOR SERVICE FROM SACAA MUST CHANGE

Unread post by Russell Phillips » Mon Mar 29, 2021 8:24 pm

Submitted 9 March. Received 29 March. 1 day short of 3 weeks. I can live with that =D>
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Re: OVERDUE ATF and/or PPL Renewal - POOR SERVICE FROM SACAA MUST CHANGE

Unread post by Airwayfreak » Thu Apr 01, 2021 2:16 pm

I had to throw some toys with the CAA insisting my medical has expired. Does nobody there understand that medical certificates are actually generated by their system? The doctor and pilot simply inputs information. Took 6 emails and 4 phone calls to get them to process my license.
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Re: OVERDUE ATF and/or PPL Renewal - POOR SERVICE FROM SACAA MUST CHANGE

Unread post by coline » Thu Apr 22, 2021 8:53 am

Just got my ATF issued in a week - can't really complain about that.
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Re: OVERDUE ATF and/or PPL Renewal - POOR SERVICE FROM SACAA MUST CHANGE

Unread post by Rotor kop » Sat Apr 24, 2021 9:13 pm

Is there any way a renewal for CPL can be emailed? I am unfortunately not having a good experience with Aviation Assist :( I have no intention of gunning them as i only hear good stuff and i have used them many years ago. However this time round is a bit time consuming and frustrating. I would like to email or deliver by courier if not.

Thanks in advance
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Re: OVERDUE ATF and/or PPL Renewal - POOR SERVICE FROM SACAA MUST CHANGE

Unread post by V5 - LEO » Sat Apr 24, 2021 10:17 pm

Rotor kop wrote: ↑
Sat Apr 24, 2021 9:13 pm
 Is there any way a renewal for CPL can be emailed? I am unfortunately not having a good experience with Aviation Assist :( I have no intention of gunning them as i only hear good stuff and i have used them many years ago. However this time round is a bit time consuming and frustrating. I would like to email or deliver by courier if not.

Thanks in advance
...put some pressure mate!
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Re: OVERDUE ATF and/or PPL Renewal - POOR SERVICE FROM SACAA MUST CHANGE

Unread post by Rotor kop » Sun Apr 25, 2021 6:10 am

V5 - LEO wrote: ↑
Sat Apr 24, 2021 10:17 pm
Rotor kop wrote: ↑
Sat Apr 24, 2021 9:13 pm
 Is there any way a renewal for CPL can be emailed? I am unfortunately not having a good experience with Aviation Assist :( I have no intention of gunning them as i only hear good stuff and i have used them many years ago. However this time round is a bit time consuming and frustrating. I would like to email or deliver by courier if not.

Thanks in advance
...put some pressure mate!
I dont have the time. I have like 3 working days left to get my renewal booked into CAA. 27 days has passed already and i am still nowhere closer (only R525 poorer).
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Re: OVERDUE ATF and/or PPL Renewal - POOR SERVICE FROM SACAA MUST CHANGE

Unread post by Segg » Sun Apr 25, 2021 6:12 pm

Rotor kop wrote: ↑
Sat Apr 24, 2021 9:13 pm
 Is there any way a renewal for CPL can be emailed? I am unfortunately not having a good experience with Aviation Assist :( I have no intention of gunning them as i only hear good stuff and i have used them many years ago. However this time round is a bit time consuming and frustrating. I would like to email or deliver by courier if not.

Thanks in advance
aircrewapplications@caa.co.za - as per their notice
These users liked the author Segg for the post:
Rotor kop
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Re: OVERDUE ATF and/or PPL Renewal - POOR SERVICE FROM SACAA MUST CHANGE

Unread post by Rotor kop » Sun Apr 25, 2021 7:10 pm

Segg wrote: ↑
Sun Apr 25, 2021 6:12 pm
Rotor kop wrote: ↑
Sat Apr 24, 2021 9:13 pm
 Is there any way a renewal for CPL can be emailed? I am unfortunately not having a good experience with Aviation Assist :( I have no intention of gunning them as i only hear good stuff and i have used them many years ago. However this time round is a bit time consuming and frustrating. I would like to email or deliver by courier if not.

Thanks in advance
aircrewapplications@caa.co.za - as per their notice
Thank you very much. I found that today but was unsure if it was still valid. Will send off tomorrow =D> =D>
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Re: OVERDUE ATF and/or PPL Renewal - POOR SERVICE FROM SACAA MUST CHANGE

Unread post by wynand » Thu Apr 29, 2021 10:26 am

Submitted ATF application through Aeroclub (Membership Support Initiative) on 21 April. Received digital copy from Aeroclub 29 April. Original on its way by courier. There was an intevening public holiday too.
Thank you Charné!

https://www.aeroclub.org.za/member-cons ... -services/
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Re: OVERDUE ATF and/or PPL Renewal - POOR SERVICE FROM SACAA MUST CHANGE

Unread post by hill » Fri Apr 30, 2021 3:46 pm

Hi
what is the SA CAA address to pick up your ATF
thanks
Brett
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Re: OVERDUE ATF and/or PPL Renewal - POOR SERVICE FROM SACAA MUST CHANGE

Unread post by Dusty Eagle » Wed May 19, 2021 5:01 pm

Hi Brett.

I received this today................

Good day,

Kindly note that your ATF application has been finalised.

Should you wish to collect the original certificate you are requested to follow these steps All collections will be from the Midrand Office.

For
Self Collection,
Please copy and paste this link into your browser. It works bets with Chrome.
https://protect-za.mimecast.com/s/e5Z_C ... WMv2fPPfCc

For
Bulk Collection by Agents
Please notify - currencyfees@caa.co.za - for C of A and - atf@caa.co.za - for ATF 24hrs prior to collection.
Collection only on Tuesdays and Thursdays No collection Mondays and Fridays

For
Courier Collection
Tuesdays and Thursdays only Couriers require an email from the applicant with the correct AC details.

SACAA personnel will not be held responsible for incorrect collections by either agents or couriers.
Nico Brandt
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Re: OVERDUE ATF and/or PPL Renewal - POOR SERVICE FROM SACAA MUST CHANGE

Unread post by mnmodels » Thu May 20, 2021 7:03 am

Submitted ATF application through Aeroclub (Membership Support Initiative) on 07 May. Received digital copy from Aeroclub 19 May. Original on its way by courier.

Amazing work! Thank you Charné!

I can live with that....
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Re: OVERDUE ATF and/or PPL Renewal - POOR SERVICE FROM SACAA MUST CHANGE

Unread post by kwest » Sun Jun 20, 2021 2:45 pm

Compliments to the SACAA.

Following some reports of pretty poor service regarding renewal procesess I submitted my paperwork via email with PoP of the required fees on Tuesday 15th June and received an email request to login to the new portal today 20th June. 5 days total, 3.5 working days.

Logged in and license renewed valid and all endorsements, medical, restrictions and ratings correct.

Now just to collect my card.....

Good work SACAA... =D> =D> =D>
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Re: OVERDUE ATF and/or PPL Renewal - POOR SERVICE FROM SACAA MUST CHANGE

Unread post by Arch » Sun Jun 20, 2021 4:22 pm

kwest wrote: ↑
Sun Jun 20, 2021 2:45 pm
 Compliments to the SACAA.

Following some reports of pretty poor service regarding renewal procesess I submitted my paperwork via email with PoP of the required fees on Tuesday 15th June and received an email request to login to the new portal today 20th June. 5 days total, 3.5 working days.

Logged in and license renewed valid and all endorsements, medical, restrictions and ratings correct.

Now just to collect my card.....

Good work SACAA... =D> =D> =D>
Did you submit the passport photo electronically or hard copy? If electronically, did you submit the correctly resized image or simply a high def image? Cheers
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Re: OVERDUE ATF and/or PPL Renewal - POOR SERVICE FROM SACAA MUST CHANGE

Unread post by AnAV8R » Sun Jun 20, 2021 5:12 pm

kwest wrote: ↑
Sun Jun 20, 2021 2:45 pm
 Compliments to the SACAA.

Following some reports of pretty poor service regarding renewal procesess I submitted my paperwork via email with PoP of the required fees on Tuesday 15th June and received an email request to login to the new portal today 20th June. 5 days total, 3.5 working days.

Logged in and license renewed valid and all endorsements, medical, restrictions and ratings correct.

Now just to collect my card.....

Good work SACAA... =D> =D> =D>
Yip, pretty much the same as me.
But your second last comment, "Now to collect my card".....
2 months later I'm still waiting.... #-o
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