Hacked Showmax account

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richard C
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Hacked Showmax account

Unread post by richard C » Thu May 16, 2019 2:46 pm

Anybody having this problem with Showmax ?

I have been double billed for several months.

Sent them 1 email, no response.


Sent another email, no response.

Got hold of them on their chat connection. Turns out some stranger, with a different email address to mine (obviously), has been paying his account using my card details. Long online chat later, they promise to cancel that account, but will not refund me.

This month, bang bang again, the payment goes through twice !!!

Another long online chat, only to find out that somebody else is now using my credit card details to pay their account. Again, Showmax have cancelled the other account, but refuse to refund me. They say that this person must have gotten hold of my details and the one-time-pin. Like, how !!??

I have stopped the credit card. But I cannot be the only Showmax subscriber who is getting creamed like this. Anybody else having this problem ? Any advise on what I should do ?
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cage
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Re: Hacked Showmax account

Unread post by cage » Thu May 16, 2019 2:56 pm

log a fraud request with the bank, they will refund you.
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Re: Hacked Showmax account

Unread post by jvdl » Thu May 16, 2019 2:59 pm

cage wrote:
Thu May 16, 2019 2:56 pm
log a fraud request with the bank, they will refund you.
This. I've recently been a victim of fraud and they start small. Cancel that credit card and get a new one before they start spending big amounts.
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Re: Hacked Showmax account

Unread post by snoopy » Thu May 16, 2019 4:59 pm

This is the info they say they keep on every account - hold them accountable to it... apply your mind.

https://www.showmax.com/eng/privacy-policy-za

Notify your bank of illegal/unauthorized transaction on your card, and they will cancel the card and issue a new one. They will do their own fraud investigation. That way the perp who probably cloned your card is buggered and so is showmax, until they refund you. :idea:
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richard C
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Re: Hacked Showmax account

Unread post by richard C » Fri May 17, 2019 8:23 am

Thanks all.

This is not card cloning - this is people being able to add their account to your payment details. In order to do that they need access to a OTP (one-time-pin).

Showmax say it isn't them. But I have not received any OTP's on my phone, so clearly they have somebody on the inside diverting the authorization. I have stopped my card, and have to write a dispute to ABSA to get a refund (as its was 'authorized' use of my card, and not cloning or card theft), and then ABSA will investigate through their fraud department.

If I have been hit twice in quick succession, surely I can't be the only one, right ?
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cage
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Re: Hacked Showmax account

Unread post by cage » Fri May 17, 2019 10:07 am

richard C wrote:
Fri May 17, 2019 8:23 am
If I have been hit twice in quick succession, surely I can't be the only one, right ?
Showmax only have about 3 customers so there could be at least two more :twisted:
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richard C
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Re: Hacked Showmax account

Unread post by richard C » Fri May 17, 2019 10:26 am

Seems I am paying for all of them !
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Re: Hacked Showmax account

Unread post by snoopy » Fri May 17, 2019 1:02 pm

cage wrote:
Fri May 17, 2019 10:07 am
richard C wrote:
Fri May 17, 2019 8:23 am
If I have been hit twice in quick succession, surely I can't be the only one, right ?
Showmax only have about 3 customers so there could be at least two more :twisted:
:twisted: :lol: =D>
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