OVERDUE ATF and/or PPL Renewal - POOR SERVICE FROM SACAA MUST CHANGE

[Still_Learning]

Any recent submissions for license renewal? Estimated timeframe to completion ?

Did mine last month. They couldn't read the attachments on my mail - some IT screw-up - so even though I had a case number they just ignored it.
I phoned after 10 working days, and the customer care team were great in rectifying - they had it turned around and ready by the following day. Wrote to the head of licensing and also very on the ball and receptive to feedback.

This was for the first issue of a card-type license, for my PPL. No skills test etc. needed.

[SIQ]

So here is a recent experience.

I submitted for the renewal of my CPL Monday 9 May 2022 (around 15:00). I phoned today at around 11:30 am and they said it is ready for collection. Less than 4 working days.

Only a pity that don't let you know it is ready. In the past I did get a sms to state it is ready

[AndyCapp]

Hi All,
Just had ATF done on my BD-5B after more than 20 years of not flying.
I need to emphasize the great help and service I had from Buhle George (CAA) and my friend Hennie. I had my ATF within two weeks after inspection.
Always a pleasure to work with them..

[Peter Bailey]

I am on 30 days now , awaiting my GPL /TMG renewal . I was asked to resend the docs, 3 weeks ago , in PDF format !! The person handling it could not read the text . Now today , Mr >> said it is not clear enough. He did phone me back after a few calls to him and a follow-up reminder email to him.
I will resend it again tomorrow .
Who knows ? but maybe by the time the thermals start next summer , I might have a valid licence . How easy it was, taking it to Rand , handing the docs in , having a cup of coffee at Harvard Cafe , and collecting the licence in a hour !!
Simply PATHETIC SERVICE !!.

[Ari-wan]

So here is a recent experience.

I submitted for the renewal of my CPL Monday 9 May 2022 (around 15:00). I phoned today at around 11:30 am and they said it is ready for collection. Less than 4 working days.

Only a pity that don't let you know it is ready. In the past I did get a sms to state it is ready

Almost identical experience: submitted CPL renewal on 1 June at around 16h00. Phoned today and ready for collection. Also no notification. But more positive than it has been for a while ...

[skin]

What is the fee for NTCA ATF renewals for 2022? Can't find it on CAA website.

Thanks
Hendrik Loots

[Phugoid]

My recent experience was pretty positive for a ppl renewal, licence was delivered within the 7-10 day period. I did not get a sms notification, I had to call them.

[willemgreyling]

What is the fee for NTCA ATF renewals for 2022? Can't find it on CAA website.

Thanks
Hendrik Loots

R380 for NTCA ATF

[MarkusW]

Can someone verify that I have to pay an additional R540 for ppl renewal, after I paid R540 and submitted all paperwork 5 weeks ago. I have a card license and apparently they’re grouping 2 years into one renewal? I’ve lost 1 months flying time.

[fly for fun 2]

Yes, you pay for 2 years when you do your "Competency" check, but still have to submit paperwork for "Currency" after 12 months (CAA form, last 3 pages logbook with 12-month summary). One month lost - That is why I push all my clients to do the test 2 or 3 months before lapse month. You can do the Competency check 90 days early without shifting the lapse date. Next time, OK?

[SQS]

I propose that the heading of this conversation be reconsidered. I have noticed some very positive feedbacks. Mods?
I must add to the positive feedback:
Lerato Molokoane – Your customer service was outstanding – world class! Thank you so much.