OVERDUE ATF and/or PPL Renewal - POOR SERVICE FROM SACAA MUST CHANGE

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Still_Learning
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Re: OVERDUE ATF and/or PPL Renewal - POOR SERVICE FROM SACAA MUST CHANGE

Unread post by Still_Learning » Mon May 09, 2022 1:21 pm

SIQ wrote:
Mon May 09, 2022 8:13 am
Any recent submissions for license renewal? Estimated timeframe to completion ?
Did mine last month. They couldn't read the attachments on my mail - some IT screw-up - so even though I had a case number they just ignored it.
I phoned after 10 working days, and the customer care team were great in rectifying - they had it turned around and ready by the following day. Wrote to the head of licensing and also very on the ball and receptive to feedback.

This was for the first issue of a card-type license, for my PPL. No skills test etc. needed.
SIQ
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Re: OVERDUE ATF and/or PPL Renewal - POOR SERVICE FROM SACAA MUST CHANGE

Unread post by SIQ » Fri May 13, 2022 3:55 pm

So here is a recent experience.

I submitted for the renewal of my CPL Monday 9 May 2022 (around 15:00). I phoned today at around 11:30 am and they said it is ready for collection. Less than 4 working days.

Only a pity that don't let you know it is ready. In the past I did get a sms to state it is ready
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Re: OVERDUE ATF and/or PPL Renewal - POOR SERVICE FROM SACAA MUST CHANGE

Unread post by AndyCapp » Tue May 24, 2022 6:12 am

Hi All,
Just had ATF done on my BD-5B after more than 20 years of not flying.
I need to emphasize the great help and service I had from Buhle George (CAA) and my friend Hennie. I had my ATF within two weeks after inspection.
Always a pleasure to work with them..
Peter Bailey
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Re: OVERDUE ATF and/or PPL Renewal - POOR SERVICE FROM SACAA MUST CHANGE

Unread post by Peter Bailey » Thu Jun 02, 2022 9:19 pm

I am on 30 days now , awaiting my GPL /TMG renewal . I was asked to resend the docs, 3 weeks ago , in PDF format !! The person handling it could not read the text . Now today , Mr >> said it is not clear enough. He did phone me back after a few calls to him and a follow-up reminder email to him.
I will resend it again tomorrow .
Who knows ? but maybe by the time the thermals start next summer , I might have a valid licence . How easy it was, taking it to Rand , handing the docs in , having a cup of coffee at Harvard Cafe , and collecting the licence in a hour !!
Simply PATHETIC SERVICE !!.
So much to do , so little time !
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Re: OVERDUE ATF and/or PPL Renewal - POOR SERVICE FROM SACAA MUST CHANGE

Unread post by Ari-wan » Wed Jun 08, 2022 1:08 pm

SIQ wrote:
Fri May 13, 2022 3:55 pm
So here is a recent experience.

I submitted for the renewal of my CPL Monday 9 May 2022 (around 15:00). I phoned today at around 11:30 am and they said it is ready for collection. Less than 4 working days.

Only a pity that don't let you know it is ready. In the past I did get a sms to state it is ready
Almost identical experience: submitted CPL renewal on 1 June at around 16h00. Phoned today and ready for collection. Also no notification. But more positive than it has been for a while ...
skin
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Re: OVERDUE ATF and/or PPL Renewal - POOR SERVICE FROM SACAA MUST CHANGE

Unread post by skin » Mon Jul 04, 2022 4:46 pm

What is the fee for NTCA ATF renewals for 2022? Can't find it on CAA website.

Thanks
Hendrik Loots
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Re: OVERDUE ATF and/or PPL Renewal - POOR SERVICE FROM SACAA MUST CHANGE

Unread post by Phugoid » Thu Jul 07, 2022 1:22 pm

My recent experience was pretty positive for a ppl renewal, licence was delivered within the 7-10 day period. I did not get a sms notification, I had to call them.
All men dream: but not equally.Those who dream by night in the dusty recesses of their minds wake in the day to find that it was vanity: but the dreamers of the day are dangerous men, for they may act their dreams with open eyes, to make it possible T.E.L
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Re: OVERDUE ATF and/or PPL Renewal - POOR SERVICE FROM SACAA MUST CHANGE

Unread post by willemgreyling » Thu Jul 07, 2022 2:28 pm

skin wrote:
Mon Jul 04, 2022 4:46 pm
What is the fee for NTCA ATF renewals for 2022? Can't find it on CAA website.

Thanks
Hendrik Loots
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Re: OVERDUE ATF and/or PPL Renewal - POOR SERVICE FROM SACAA MUST CHANGE

Unread post by MarkusW » Wed Aug 03, 2022 10:41 am

Can someone verify that I have to pay an additional R540 for ppl renewal, after I paid R540 and submitted all paperwork 5 weeks ago. I have a card license and apparently they’re grouping 2 years into one renewal? I’ve lost 1 months flying time.
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Re: OVERDUE ATF and/or PPL Renewal - POOR SERVICE FROM SACAA MUST CHANGE

Unread post by fly for fun 2 » Wed Aug 03, 2022 11:58 am

Yes, you pay for 2 years when you do your "Competency" check, but still have to submit paperwork for "Currency" after 12 months (CAA form, last 3 pages logbook with 12-month summary). One month lost - That is why I push all my clients to do the test 2 or 3 months before lapse month. You can do the Competency check 90 days early without shifting the lapse date. Next time, OK?
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Re: OVERDUE ATF and/or PPL Renewal - POOR SERVICE FROM SACAA MUST CHANGE

Unread post by SQS » Sat Aug 06, 2022 12:39 pm

I propose that the heading of this conversation be reconsidered. I have noticed some very positive feedbacks. Mods?
I must add to the positive feedback:
Lerato Molokoane – Your customer service was outstanding – world class! Thank you so much.
=D>
Man small, Skies call, thats all. (CB)

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