CemAir to resume ops

Discussions pertaining to Airline operations,safety and training for Flight Deck Crew. Open to anyone who would like to learn all aspects of the Airline industry from a pilots perspective.

Moderator: Moderators

User avatar
nomie
Radio Call
Posts: 282
Joined: Mon Jun 02, 2014 7:41 am
Closest Airfield: Lanseria
Location: Centurion
Has thanked: 12 times
Been thanked: 15 times

Re: CemAir to resume ops

Unread post by nomie »

MilesvdM wrote: Fri Nov 15, 2019 11:00 pm Couple of days since my offer to resolve any outstanding queries/refunds and not a single response.
Hi, I would also like to take up the offer. We have been promised a refund several times, usually stating it will happen in 90 days, which then just passes with no feedback.

We can unfortunately not take up the offer of flight tickets instead as we do not know when we will fly to Plett or Margate again.

Booking Reference
AAPX86

Passenger(s)
2 Pax

24 Jan 19 5Z0702 Or Tambo International 14:30 Plettenberg Bay 17:00 Economy
29 Jan 19 5Z0701 Plettenberg Bay 16:00 Or Tambo International 18:30 Economy

Price
Total ZAR 5463.94
These users thanked the author nomie for the post:
Drop The Dunlops
User avatar
tf104g
Frequent AvComer
Posts: 887
Joined: Sun Feb 28, 2016 2:54 pm
Closest Airfield: Lanseria
Location: Joburg
Has thanked: 189 times
Been thanked: 709 times

Re: CemAir to resume ops

Unread post by tf104g »

MilesvdM wrote: Mon Nov 18, 2019 11:51 am
tf104g wrote: Sat Nov 16, 2019 4:38 pm
MilesvdM wrote: Fri Nov 15, 2019 11:00 pm Couple of days since my offer to resolve any outstanding queries/refunds and not a single response.
Hi Miles
I will take you up on your offer. Booking ref No. AAQHAJ cancelled by CemAir on 12 Jan 2019
Details of flight: HDS - JNB 5Z0889 Cost of Ticket ZAR 1624.83
I did receive an email from CemAir on 29 April 2019 stating.
I noticed that your booking has been logged for authorisation by the finance department, but unfortunately it has not been approved as yet.
However since then nothing from CemAir.
I look forward to receiving my refund which has been outstanding for 10 months.
This is not showing as a valid booking number. Please confirm
Hi Miles The booking reference number when I made payment was AAQCTA however the booking reference number quoted on the cancellation from CemAir is AAQH4J. Not sure why there is a difference. I have sent you an email re the original payment / Booking Reference Number and the email I received from CemAir with a different reference number.

Thanks in advance for looking into this
Donetsk – Luhansk – Kherson – Zaporizhzhia – Crimea - are Ukraine

You do not need to be Ukrainian to support Ukraine. It is enough simply to be a human being
User avatar
MilesvdM
Left Base (unmanned)
Posts: 403
Joined: Fri Nov 26, 2010 1:01 pm
Closest Airfield: FAOR
Location: OR Tambo
Has thanked: 2 times
Been thanked: 95 times

Re: CemAir to resume ops

Unread post by MilesvdM »

nomie wrote: Mon Nov 18, 2019 12:07 pm
MilesvdM wrote: Fri Nov 15, 2019 11:00 pm Couple of days since my offer to resolve any outstanding queries/refunds and not a single response.
Hi, I would also like to take up the offer. We have been promised a refund several times, usually stating it will happen in 90 days, which then just passes with no feedback.

We can unfortunately not take up the offer of flight tickets instead as we do not know when we will fly to Plett or Margate again.

Booking Reference
AAPX86

Passenger(s)
2 Pax

24 Jan 19 5Z0702 Or Tambo International 14:30 Plettenberg Bay 17:00 Economy
29 Jan 19 5Z0701 Plettenberg Bay 16:00 Or Tambo International 18:30 Economy

Price
Total ZAR 5463.94
Please provide an email address for correspondance on this.
User avatar
nomie
Radio Call
Posts: 282
Joined: Mon Jun 02, 2014 7:41 am
Closest Airfield: Lanseria
Location: Centurion
Has thanked: 12 times
Been thanked: 15 times

Re: CemAir to resume ops

Unread post by nomie »

MilesvdM wrote: Mon Nov 18, 2019 12:59 pm Please provide an email address for correspondance on this.
PM sent. Thank you for the attention on the matter.
User avatar
tf104g
Frequent AvComer
Posts: 887
Joined: Sun Feb 28, 2016 2:54 pm
Closest Airfield: Lanseria
Location: Joburg
Has thanked: 189 times
Been thanked: 709 times

Re: CemAir to resume ops

Unread post by tf104g »

tf104g wrote: Mon Nov 18, 2019 12:40 pm
MilesvdM wrote: Mon Nov 18, 2019 11:51 am
tf104g wrote: Sat Nov 16, 2019 4:38 pm

Hi Miles
I will take you up on your offer. Booking ref No. AAQHAJ cancelled by CemAir on 12 Jan 2019
Details of flight: HDS - JNB 5Z0889 Cost of Ticket ZAR 1624.83
I did receive an email from CemAir on 29 April 2019 stating.
I noticed that your booking has been logged for authorisation by the finance department, but unfortunately it has not been approved as yet.
However since then nothing from CemAir.
I look forward to receiving my refund which has been outstanding for 10 months.
This is not showing as a valid booking number. Please confirm
Hi Miles The booking reference number when I made payment was AAQCTA however the booking reference number quoted on the cancellation from CemAir is AAQH4J. Not sure why there is a difference. I have sent you an email re the original payment / Booking Reference Number and the email I received from CemAir with a different reference number.

Thanks in advance for looking into this
Hi Miles Just to let you know the refund has been credited to my account, thank you very much for sorting this out
Donetsk – Luhansk – Kherson – Zaporizhzhia – Crimea - are Ukraine

You do not need to be Ukrainian to support Ukraine. It is enough simply to be a human being
User avatar
nomie
Radio Call
Posts: 282
Joined: Mon Jun 02, 2014 7:41 am
Closest Airfield: Lanseria
Location: Centurion
Has thanked: 12 times
Been thanked: 15 times

Re: CemAir to resume ops

Unread post by nomie »

nomie wrote: Mon Nov 18, 2019 1:54 pm
MilesvdM wrote: Mon Nov 18, 2019 12:59 pm Please provide an email address for correspondance on this.
PM sent. Thank you for the attention on the matter.
For full disclosure, I also received my refund today (Backdated to the 18th). Thank you for the assistance MilesvdM.

01 Nov 2018 Cemair Bonaero Park -5,463.94
18 Nov 2019 CEMAIR BONAERO PARK +5,463.94
These users thanked the author nomie for the post:
EDP
love2fly
Rolling
Posts: 156
Joined: Sat Jan 14, 2012 8:47 am
Closest Airfield: Lanseria
Location: Johannesburg
Has thanked: 55 times
Been thanked: 28 times

Re: CemAir to resume ops

Unread post by love2fly »

According to my (very elderly) father there is an amount awaiting to clear in his credit card so it looks like the refund is through and M vd M is as good as his word - Thank you Miles.
User avatar
Iceberg
Tree Tousand
Tree Tousand
Posts: 3549
Joined: Mon Sep 05, 2011 1:09 pm
Closest Airfield: FAWB
Location: Pretoria
Has thanked: 160 times
Been thanked: 422 times

Re: CemAir to resume ops

Unread post by Iceberg »

Probably old news, but Cemair has obtained a licence to operate in Canada:

https://www.biznews.com/undictated/2019 ... VwACgs8O9k

This type of thing is happening more often. Our own business planning is along similar lines.
The governing party is not really serious about growing business in SA.

I flew Cemair to Margate and back this weekend - on time, great service. Miles flew the one leg and came to talk to us in the cabin.
These users thanked the author Iceberg for the post (total 2):
Ugly Ducklingpaulw
The sky is not the limit....
ZS-MDK
Karl Eschberger
GLF4
1k poster
1k poster
Posts: 1001
Joined: Wed Dec 06, 2006 8:47 pm
Has thanked: 52 times
Been thanked: 162 times

Re: CemAir to resume ops

Unread post by GLF4 »

C-GIER CRJ1 ex ZS-CME was supposed to do a flight today. Registered to Cemair Canada.
DMCK001
Wanna Fly
Posts: 2
Joined: Thu Dec 19, 2019 11:29 am
Closest Airfield: Ortia
Location: Jhb
Has thanked: 0
Been thanked: 0

Re: CemAir to resume ops

Unread post by DMCK001 »

Hi, I would also like to take up the offer of a refund you mentioned on AvCom.co.za. We have been promised a refund several times, usually stating it will happen in 90 days, which then just passes with no feedback.

We can unfortunately not take up the offer of flight tickets and would like a refund.

Flight reference numbers are

AAP9JD
AAP9JK
AAP9J4

JHB TO PLETT return for December 2018

Please let me know when a refund can be expected.

Regards.

Mandy McKernan
Lara_Bored
Wanna Fly
Posts: 2
Joined: Thu Dec 19, 2019 4:11 pm
Closest Airfield: ORTIA
Location: Kempton Park
Has thanked: 0
Been thanked: 0

Re: CemAir to resume ops

Unread post by Lara_Bored »

MilesvdM wrote: Fri Nov 15, 2019 11:00 pm Couple of days since my offer to resolve any outstanding queries/refunds and not a single response.
Hi Miles;
Apologies, just saw the offer!
My husband had a December 2018 booking for my father-in-law from Richards Bay (return) under booking AAQ7BX.
Refund was requested on 18 December 2018, still not received.
Much appreciated;
Lara Boardman
lboardman@iafrica.com
DMCK001
Wanna Fly
Posts: 2
Joined: Thu Dec 19, 2019 11:29 am
Closest Airfield: Ortia
Location: Jhb
Has thanked: 0
Been thanked: 0

Re: CemAir to resume ops

Unread post by DMCK001 »

Hi Miles. Is it possible to assist on the refund request posted a few days ago ?
Lara_Bored
Wanna Fly
Posts: 2
Joined: Thu Dec 19, 2019 4:11 pm
Closest Airfield: ORTIA
Location: Kempton Park
Has thanked: 0
Been thanked: 0

Re: CemAir to resume ops

Unread post by Lara_Bored »

Lara_Bored wrote: Thu Dec 19, 2019 4:21 pm
MilesvdM wrote: Fri Nov 15, 2019 11:00 pm Couple of days since my offer to resolve any outstanding queries/refunds and not a single response.
Hi Miles;
Apologies, just saw the offer!
My husband had a December 2018 booking for my father-in-law from Richards Bay (return) under booking AAQ7BX.
Refund was requested on 18 December 2018, still not received.
Much appreciated;
Lara Boardman
lboardman@iafrica.com
Good day Miles,
Can you please advise whether you will be assisting as undertaken?
Segg
Frequent AvComer
Posts: 976
Joined: Thu Jul 18, 2013 8:10 pm
Closest Airfield: FAGM
Location: Johannesburg
Has thanked: 416 times
Been thanked: 108 times

Re: CemAir to resume ops

Unread post by Segg »

It's good to see Cemair back on the ramp at FACT :)

ZS-DHA DHC-8 311
20200107_134621.jpg
You do not have the required permissions to view the files attached to this post.
These users thanked the author Segg for the post:
bradley14
what goes around, comes around.
User avatar
apmostert
Engine Cranking
Posts: 43
Joined: Mon Jul 13, 2009 11:34 am
Has thanked: 0
Been thanked: 0

Re: CemAir to resume ops

Unread post by apmostert »

Hi Miles

Any chance the Hoedspruit route will be reactivated?

Regards
Peter

Return to “Airline Chatter”