Is this captain right or wrong?

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Selfloader
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Is this captain right or wrong?

Unread post by Selfloader »

Bearing in mind there were no other seats available - what would you do?
https://www.bbc.com/news/world-us-canada-66727103
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Re: Is this captain right or wrong?

Unread post by Burner »

Captain was clearly out of line, hence the apology from Air Canada.

On other articles it's mentioned that the passengers did eventually take their seats, after asking for wet wipes and blankets to further clean the area.
the Captain then came down and said they had been rude to the cabin crew and had two options. Get off willingly and pay themselves for alternative travel arrangements, or get escorted off and go onto the ''no-fly list''. Passengers around the couple mentioned that whilst they had been firm with the cabin crew regarding their unhappiness to be seated in soiled seats, they were at no time rude.

The captain clearly over stepped the mark, which is why the airline was forced to apologize publicly. Had they been verbally abusive, then he would have been within his rights to disembark them, and the airline would have backed him up. He messed up, as it's clear the situation had been satisfactorily resolved with the pax agreeing to take their seats, he in fact ended up escalating it.
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Re: Is this captain right or wrong?

Unread post by NineThreeKilo »

Well Canadians do naturally apologize on command so…
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Re: Is this captain right or wrong?

Unread post by 7675 »

Cockpit crew should not be involved in this nonsense. Either the cabin crew or the ground staff should be sorting this out. Both of the international carriers I’ve worked for prohibit pilots from getting directly involved with cabin drama.
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Re: Is this captain right or wrong?

Unread post by SandPiper »

7675 wrote: Sat Sep 09, 2023 2:57 am Cockpit crew should not be involved in this nonsense. Either the cabin crew or the ground staff should be sorting this out. Both of the international carriers I’ve worked for prohibit pilots from getting directly involved with cabin drama.
Absolutely. 👍

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